Refund Policy & Return Process
Returns
- We accept returns on full-priced items within 30 days of purchase.
- Sale and discounted items are not eligible for refunds, so please choose carefully when buying sale stock.
- To be eligible for a return, your item must be unused, in original condition, and in its original packaging.
- Please do not send your purchase back to the manufacturer — return it directly to us so we can sort it.
Non-returnable items:
- Gift cards
- SALE items
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds – Full-Priced Items
Once we receive and inspect your returned item, we’ll email you to confirm it’s arrived and let you know whether your refund has been approved.
If approved, your refund will be processed back to your original payment method. Please allow a reasonable number of business days for the funds to appear, depending on your bank.
Sale Items
Sale and discounted items aren’t eligible for refunds. Only full-priced items can be refunded.
Exchanges
If you need to exchange an item, flick us an email at trev@trevscycleshop.co.nz
first so we can check stock and confirm the swap.
Please return your item to:
Trev’s Cycle Shop
38 Te Wiata Place
Avondale
Auckland 1026
New Zealand
Return shipping costs are your responsibility, and original shipping charges are non-refundable.
Exchange timeframes will vary depending on your location and courier service.
If you’re returning an item valued over $100, we strongly recommend using a tracked courier or adding shipping insurance, as we can’t guarantee receipt of untracked parcels.
Faulty items
If something you’ve bought from us turns out to be faulty, we’ll sort it.
What to do:
- Email us at trev@trevscycleshop.co.nz
with your order number, a description of the issue, and a quick photo or video showing the fault. - We’ll assess it ASAP and let you know the next steps.
What happens next:
- If the item is deemed faulty, we’ll repair, replace, or refund it in line with the Consumer Guarantees Act (CGA).
- In most cases, we’ll cover return shipping for confirmed faults.
What’s not covered:
- Damage from wear and tear, accidents, misuse, incorrect installation, or not following product instructions.
- Items that have been modified or heavily used outside normal conditions.
We’re a small NZ business and want you riding happy — if there’s a genuine fault, we’ll make it right.